The primary role of UTES is to safeguard the interests and well-being of members. We play our roles well in three levels.

National Level		Company Level	Workplace Level
Social Partner in   Nation Building Tripartism		Positive Labour    Management Relationship Productive Workforce Add Value to Company Collective Bargaining in    Wage negotiations	Grievance Handling Small Group Activities

Through collective bargaining, terms and conditions of employment are negotiated every 3 years. The outcome of the collective agreement is embodied in a legal document called the Collective Agreement. The main terms and conditions of employment covered under the Collective Agreement are:

• Schemes of service
• Salaries, Annual Increment and Bonuses
• Employees' Benefit Schemes
• Allowances/ Overtime/ Hours of work

There may be times in the course of your working life that you may need help, advice or someone to make representation on your behalf. For example, when you are faced with performance issues, changes in work schedule, transfer, redeployment, overtime claims, job insecurity or when faced with disciplinary actions, UTES' will intervene on your behalf to ensure fair and equitable treatment.

UTES has a team of dedicated, committed and competent officials and staff to help you in times of need.

Other roles and functions of UTES are:

• To help to improve the standard of living, the quality of life and the working conditions of members.
• To promote an environment in which the members are able to co-operate in raising productivity.
• To promote good industrial relations; and
• To promote the social, cultural, recreational, sports and educational interests of members.